1. Agreement

These Terms of Service (“Terms”) are a binding contract between you (“you”) and Riley Ventures LLC, d/b/a Acme Studio, d/b/a Containers Direct(“Containers Direct,” “we,” “us,” or “our”). By using containers.direct, requesting a quote, or purchasing a container or service from us, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or buy from us.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract. If you purchase on behalf of a business, you represent that you have authority to bind that business, which will also be bound by these Terms.

3. Quotes vs orders

Pricing displayed on containers.direct is an indication only and is not a binding offer. A binding contract is formed only when (a) we send you a written quote specific to your delivery ZIP and container, (b) you accept that quote in writing, and (c) we confirm the order and receive payment or a signed purchase order.

Quotes are typically valid for 7 days unless they say otherwise. Availability is never guaranteed until payment clears and the container is allocated to you at the depot. If the specific container listed on your quote becomes unavailable before payment, we will offer a comparable substitute at the same price or refund you in full.

4. Pricing, taxes, and fees

Unless your quote says otherwise, prices are in U.S. dollars and include delivery to the curb of the address we quoted. They do not include: sales or use tax where applicable, permits or HOA fees, obstructions such as trees or wires that require special equipment, wait time beyond the first 60 minutes on site, return trips caused by access issues, crane or lift service when requested, or site preparation.

If something changes after we issue the quote (for example, the delivery address changes, or the site requires a tilt-bed truck we weren’t told about), we will send you a revised quote and you can approve or cancel before we incur further costs.

5. Payment

We accept payment via Stripe (card or bank), wire transfer, ACH, and approved net-terms for qualified business buyers. Orders are not released for delivery until cleared funds are received. A returned payment fee of $35 applies to any failed ACH or bounced check, plus any third-party fees we incur.

Instant purchase and stock confirmation. When you buy a container directly on containers.direct, Stripe charges your payment method at checkout. We then confirm depot stock and a delivery window and email you a written confirmation within one (1) U.S. business day. If we cannot confirm stock for the container you purchased, we will either (a) offer a comparable substitute at the same price with your approval, or (b) issue a full refund to your original payment method within three (3) business days. You are not charged any additional fee if we cannot fulfill your order.

6. Delivery and site access

You are responsible for (a) ensuring the delivery site is legal, accessible, and safe for a tilt-bed truck or crane of the size we quoted; (b) all permits, zoning approvals, HOA approvals, and utility locates; (c) a clear, level placement area with adequate approach and swing room; and (d) an adult representative on site during the delivery window.

If the driver determines the site is unsafe or inaccessible, or if no one is on site to accept delivery, the container will be returned to the depot or held, and you will be responsible for the resulting redelivery, storage, and dry-run fees. We’ll always call you first and try to work it out.

7. Inspection and acceptance

You must inspect the container at the time of delivery and note any damage or discrepancy on the delivery receipt before the driver leaves. Photograph the container from all four sides, interior, and roof within 24 hours and email the photos to chris@containers.direct. Claims for damage or missing parts not reported within 48 hours of delivery are deemed waived.

8. Title and risk of loss

Title and risk of loss pass to you upon delivery to, and placement at, the address on your order, or when the container leaves the depot if you arranged your own transportation.

9. Container grades and condition

Used shipping containers are sold by grade, not by cosmetic perfection. The grades we sell are defined on the Grades page, and the grade on your quote controls. Typical grades:

One-Trip: near-new, minimal cosmetic wear, fully functional.
Cargo Worthy (CW): certified by a qualified surveyor as fit for international shipping.
Wind & Watertight (WWT): structurally sound, dry, and sealed, with cosmetic wear typical of ocean service.
IICL: the strictest used grade, passing IICL inspection criteria.

Used containers may have surface rust, dents, scuffs, original logos or overpainting, and minor floor wear. These are expected and not defects. New / one-trip containers may have minor transit marks from ocean voyage.

10. Limited warranty

We warrant that at delivery the container will conform to the grade and description on your quote. Our sole and exclusive remedies, at our option, are (a) repair, (b) replacement, or (c) a partial or full refund. Except as stated in this Section, we sell containers AS IS, WHERE IS, and disclaim all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

11. 30-day satisfaction guarantee

If within 30 days of delivery you believe we misrepresented the grade or condition, email us at chris@containers.direct with photos. We will make it right (repair, partial refund, or pickup and full refund less return freight).

12. Refunds, cancellations, and returns

Before we confirm stock. If, within one (1) U.S. business day of your purchase, we cannot confirm depot stock and a delivery window for the container you bought, we will issue a full refund to your original payment method within three (3) business days. No restocking, freight, or cancellation fees apply.

After stock is confirmed, before dispatch. Once we have confirmed your container and delivery window in writing, you may cancel with no penalty until forty-eight (48) hours before the scheduled delivery window begins. Within that 48-hour window, cancellation may be subject to a restocking and freight charge that covers costs we have already incurred on your behalf.

After dispatch. Once a container has been released from the depot onto a truck, it is considered in transit and cancellation fees apply, including outbound freight, dry-run fees, and return freight to the depot.

How to request a refund. Email chris@containers.direct with your order reference and the reason. Eligible refunds are returned to the original payment method. If your original payment method is unavailable (for example, a closed account), we will issue the refund by check or ACH.

13. Limitation of liability

To the fullest extent permitted by law, Containers Direct will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to these Terms, the site, or any container or service we provide. Our total aggregate liability for all claims relating to a given order will not exceed the greater of (a) the amount you paid us for that order, or (b) one thousand U.S. dollars ($1,000). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Containers Direct, its affiliates, and their respective officers, directors, employees, and agents from any claim, liability, loss, damage, cost, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your misuse of a container, (c) your site preparation or permitting, and (d) your violation of any law or third-party right.

15. Intellectual property

The site, the brand, and all content we create are owned by Riley Ventures LLC or our licensors and are protected by U.S. and international intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the site for personal or internal business use. You may not copy, scrape, resell, or create derivative works without our prior written consent.

16. User content and reviews

If you submit a review, testimonial, photo, or other content to us, you grant us a perpetual, worldwide, royalty-free, fully paid, sublicensable license to use, reproduce, modify, publish, and display that content in any media in connection with our marketing and operations. You represent that you own the content and that it does not violate any law or third-party right.

17. Email and SMS consent

By giving us your phone number, you consent to receive transactional and (if you opt in) marketing email, SMS, and iMessage from us and our service providers. Message and data rates may apply. Message frequency varies. Reply STOP to any marketing SMS to opt out, or HELP for help. Opting out of marketing does not affect order and delivery-related messages you need to receive to complete your order.

18. Dispute resolution and arbitration

Please read this section carefully. Except for (a) small-claims actions in a court of competent jurisdiction, (b) actions to enforce intellectual-property rights, and (c) actions for injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the site, or any order, will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in Miami-Dade County, Florida. The arbitrator, and not any court, has exclusive authority to resolve threshold arbitrability questions. Judgment on the award may be entered in any court with jurisdiction.

You may opt out of this arbitration clause within 30 days of first agreeing to these Terms by emailing chris@containers.directwith the subject line “Arbitration Opt-Out” and your name, address, and order reference if any.

19. Class action waiver

You and Containers Directagree that any dispute will be brought in each party’s individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

20. Governing law and venue

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

21. Miscellaneous

Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us with respect to the subject matter.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect.
No waiver. Our failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms. We may assign them, for example in connection with a merger, acquisition, or sale of assets.
Updates.We may update these Terms. If we make material changes, we will post the updated version and update the “last updated” date. Your continued use of the site or any order placed after the change constitutes acceptance of the updated Terms.
Force majeure. We are not liable for delays or failures caused by events outside our reasonable control, including weather, port strikes, carrier delays, fuel supply issues, acts of God, or government action.

22. Contact

Questions about these Terms: chris@containers.direct.

Riley Ventures LLC, d/b/a Acme Studio, d/b/a Containers Direct
c/o Acme Studio
Florida
United States